English Reviews (Reviews Total Language : 52 reviews)
“Ditto. Not foreign tourist friendly”
I took Japanese Canadian friends to dinner. We walked into honten (main restaurant). The restaurant was quite empty. I told a receptionist for seats. She asked us to wait a minute and went back to inside of the restaurant. A moment later, a male employee came out and told us to go to another locati...on (bettei Rengatei) around the corner without any clear explanations. Rengatei was a little more modern and food was good. I think they don't want to have noon Japanese speaking foreign tourists in the traditional main restaurant. It was somewhat rude. As a native Japanese, I felt embarrassed and sorry for my friends who are mild manner seniors. Not unruly, noisey kind.
Visited November 2018
Visited the restaurant after touring various Hokaido locations. We weren´t particularly impressed neither by the food neither with the service. Food was average or maybe even on the low side of what we had experienced all over the island and the service was even less satisfying, as if the staff were...n˙t particularly happy to have us there. Would not recommend, there are so many better places out there.
Visited January 2017
“Food is acceptable but service is poor and not international traveller friendly”
Arrived in Sapporo after a trip to Asahikawa hot spring in Hokkaido, to enjoy the famous seafood of southern Hokkaido region. Since time is limited, decided to drop by Sapporo for easy access to Chitose airport, instead of Hakodate before flying off to Tokyo. Searched around for an authentic Japanes...e restaurant specialises in Seafood cuisine via Tripadvisor. The restaurant name which included "Hakodate" could reflect genuine Hakodate sourced seafood and hence decided to give it a try. Read a couple of review by the Japanese people who mentioned "visited by the locals" gave an even more convincing selling point that this place is authentic and not the usual commercialised place directed for travellers. Arrived to the restaurant at 19:30 sharp, after making reservation beforehand. The table (rather traditional tatami room) was located at 3rd floor. There were no lifts, hence we had to climb all the way up on stairs. It was a bit of a struggle, since my mother in law in the group had osteoarthritis in both her hip joints. Staffs were polite and friendly. I am born and raised in Japan until the age of 8. Although I speak a native sounding Japanese, my Japanese comprehension is equivalent to primary school level at best. I tried my luck and asked for English menu. After about 5 minutes of searching, a young hostess informed that English menu is not available. The only available menu is in Japanese and written in quite an advanced kanji without any hiragana letters beside them. The service was quite slow. We were made to wait for around 30 minutes, before we decided to call for an attendant to take order. The room had air conditioning, but it wasn't switched on until we pointed that out ourselves. We were served by mainly two hostesses, one older and one younger (which probably was the intern). Although the older hostess took the initial order, the focus of the service was pretty much left to the younger hostess on duty who had very little English comprehension. We tried asking her to explain some of the menu items in an easier Japanese language so I could understand more and translate to my family member, but even she struggled with the menu and had to refer to passer by male colleague of hers. Nevertheless, the food had arrived. We ordered two different styles of combination platter, sashimi (on the bamboo boat) and grilled seafood (which comes with the amber filled pit and grill). The room was awfully warm despite having air conditioning in place, perhaps due to the amber on the table top. After we finished the two combination platter, we decided to order some Sushi (nigiri sushi) as a la carte. The order was taken by the younger hostess this time. When the supposed to be Sushi had arrived, to our horror, platter after platter of sashimi came out. We then summoned the older hostess to explain what actually is happening. I have explained that to my understanding, what she served was sashimi platters but not sushi and she acknowledged that they were sashimi platters. We had ordered 6 salmon, 2 octopus, 6 tuna, and 6 salmon roe sushi which should contain 20 pieces of nigiri sushi but instead, 20 platters of sashimi, each containing 5-6 pieces of sashimi cuts ie at least 100 pieces of sashimi! The manager then made the appearance trying to clarify if we actually ordered sashimi or sushi. I do understand that my Japanese language may be limited but it made no sense that what they are serving were clearly sashimi and not sushi. He even insisted that what was already made can not be cancelled! After a short argument, finally it was clear that the mistake was made during the ordering by their attendant. They even pleaded if we could kindly accept the order and they would provide rice to go with the sashimi platters for free of charge. I was not impressed with their solution and was quite unhappy by then. How can a group of family consist of 4 adults and 2 children, having just consumed a full course of sashimi and grilled seafood, made to consume another at least 100 pieces of sashimi with rice? That is beyond human ability! My other argument was, during the second ordering, why did the hostess not recommend that the amount ordered is beyond insane amount consumable by an average sized Asian family? I've expressed that it looked like we were deliberately tricked into ordering excessive amount!!! Fortunately, my arguments were valid and prevailed. The order was cancelled. We were then unimpressed by their service and attitude. The total meal took nearly 3 hours! The room was warm through out the meal and hence we were covered in sweat. It was a struggle trying to get our water and tea refilled considering the heat. Finally, we managed to clear the bill and left the place unsatisfied. This will be the first and last to this shop. We hope to have a better experience in Sapporo the next day. International traveller, beware!!! Not traveller friendly at all. I could speak Japanese but that didn't help at all. It seems they are more interested in serving perhaps their regular patrons, as I heard, it is usually the case in a more traditional Japanese restaurant to better serve older customers and abandon newcomers. I hope I am totally wrong, but they made me feel that way.
Visited June 2016
it was our recent visit to this restaurant...i would say its the worlds best... the food was too good...its one of the best restaurants i have been.. the food was finger licking... i would recommend this to all...
Visited June 2015