<Holiday Closing Notice>
  • Our office will be closed on the following dates:
    December 28, 2018(Fri) 18:00 - January 3, 2019(Thu)

    We will resume our operations as usual on the following date:
    January 4, 2019(Fri)

    We apologize for any inconvenience this may cause and look forward to serving you again. Thank you.
GURUNAVI Reservation Support

Weekdays 10:00 a.m. - 7:00 p.m. (Japan Time)

Reservation Process
  • STEP 1
    Please tell us about your reservation request.
  • STEP 2
    We will verify your email address by sending you an email.
  • STEP 3
    We will check seat availability with the restaurant.
  • STEP 4
    We will send you an email with the result of your reservation request.

Requested Information

Your personal information
* Your name, phone number, and email address
Your accommodation details
* Hotel name and phone number
* Check-in and check-out dates
* Booking name
If you stay at an apartment through a room rental website such as Airbnb, we require the following information.
* Your host's name and phone number
* Check-in and check-out dates
* Booking name
If you are currently living in Japan, we require your Japanese mobile phone number.

Restaurant Information

  • * Restaurant name and phone number
  • * Reservation date and time (plus alternative date and time)
  • * Number of guests
  • * Are there any children in your group? (If so, please let us know their ages)
  • * Does anyone in your group speak Japanese? (For communication purposes)
  • * Does anyone in your group have any food allergies?
  • * Any special requests? (seats, birthday requests, etc.)
Reservation Policy
  • - Please make your reservation a few days prior to your planned restaurant visit.
  • - Please note that certain restaurants do not accept reservations through our service.
  • - If you wish to change or cancel your reservation, please either call the restaurant directly or contact us by the specified cancellation deadline.
  • - GURUNAVI Reservation Support is closed every Saturday, Sunday and National Holidays.
  • - Please understand that customers are responsible for all telephone charges incurred during the reservation process.
GURUNAVI Reservation Support

Book with GURUNAVI English Support

050-2018-1384 (+81-50-2018-1384)

Please understand that this number cannot respond to inquiries regarding online reservations.
We apologize for the inconvenience.

Restaurant Reservation FAQ

Weekdays 10:00 a.m. - 7:00 p.m. (Japan Time)
* GURUNAVI Reservation Support is a service for restaurant reservations provided by Gurunavi, Inc.