GURUNAVI Reservation Support

Weekdays 10:00 a.m. - 7:00 p.m. (Japan Time)

<Notice of Change in Our Operating Hours>

Thank you very much for using GURUNAVI.

We regret to inform you that due to heavy snowfall and difficulty of providing our service during normal business hours, please be informed that we will need to operate with the shortened operation hours as follows.
We apologize for any inconvenience caused by this change.

Dates and time affected: 2018 JAN 22 (MON) Close at 16:30

※For all the requests received by 2018 JAN 22 (MON) 16:30, we will send you a reply one by one from the following day onward.

Once again, we are sorry for the trouble caused and seek for your kind understanding.

Reservation Process
  • STEP 1
    Please provide our staff with your reservation requests.
  • STEP 2
    We will send you an email to verify your email.
  • STEP 3
    We will check seat availability with the restaurant.
  • STEP 4
    We will contact you by e-mail with the result of the reservation.

Requested Information

Your personal information
* Your name, phone number and e-mail address
Your accommodation details
* Hotel name and phone number
* Check-in/out dates
* Booking name
If you stay at an apartment through room-letting website such as Airbnb, we require the following information.
* Your host's name and phone number
* Check-in/out dates
* Booking name
If you are currently living in Japan, your Japanese cell phone number is needed due to liability reasons.

For a restaurant

  • * Restaurant name and phone number
  • * Reservation date and time (an alternative date and time too)
  • * Number of guests
  • * Are there any children in your group? (If yes, please let us know their ages)
  • * If anyone in your group speaks Japanese (for communication purposes)
  • * If anyone in your group has any food allergies
  • * Any special requests (e.g. seat request, birthday request, or etc.)
Reservation Policy
  • - To book a restaurant, it is required a few days prior to the actual reservation date.
  • - Please note that there are restaurants which do not take reservations from our service due to liability reasons.
  • - If you wish to change/cancel your reservation, please either call the restaurant directly or contact us by the specified cancellation deadline.
  • - GURUNAVI Reservation Support is closed on every Saturday, Sunday and National Holiday.
  • - Customers are responsible for all telephone charges incurred during the reservation process.
GURUNAVI Reservation Support

Reserve with GURUNAVI English Support

050-2018-1384 (+81-50-2018-1384)

This phone number cannot respond to inquiries regarding online reservations and apologize for this inconvenience.

Restaurant Reservation FAQ

Weekdays 10:00 a.m. - 7:00 p.m. (Japan Time)
*"GURUNAVI Reservation Support" is a service for reservations provided by GURUNAVI, Inc.