焼肉 平城苑 アクアシティお台場店

I visited this restaurant for a meal. At the time, there were no available seats, so we had to take a ticket and wait in line. My parents and I sat outside the restaurant while waiting. Another family was also waiting for their turn. When their number was called, they got up but didn’t push their ch...airs back in place. A male waiter (Waiter A) came out and muttered under his breath, complaining that the customers didn’t tidy up the chairs. This was the first time I’d seen a Japanese waiter openly grumble about customers on the spot, which felt quite unprofessional. At the time, I didn’t pay much attention to it. Finally, we got a table. After entering, I began ordering. Once we finished ordering, the waiter didn’t even bring us water. Since it was winter, we were used to carrying our own thermos with warm water. I also have a habit of taking my health supplement, "Kenja no Shokutaku" (Sage’s Table), before meals, so I poured it into my thermos and drank it. Suddenly, Waiter A approached me and said in English, "You cannot drink outside water here." He didn’t even use polite phrases like "excuse me," "thank you," or "please." I explained in English that I was drinking "medicine" and even showed him the packaging of "Kenja no Shokutaku." Waiter A didn’t even look at it and just insisted that I could only drink their water. I found him extremely rude. Moreover, there was no sign in the restaurant stating "No outside drinks allowed." Besides, in other restaurants—whether budget or high-end—no one had ever stopped me from drinking from my own thermos. My thermos only contained warm water, not soda, coffee, or any other beverage. Therefore, I found Waiter A’s interference unreasonable, and his attitude was terrible—completely lacking in courtesy. So, I got up to leave. At that point, they hadn’t even turned on the grill, and neither water nor food had been served. Yet, Waiter A actually tried to stop me from leaving, saying that I had already placed an order. I ignored him and walked out. This experience was truly awful and left me with a very negative impression of Japan!

December 2024に訪問

Amazing staff, very welcome and helpful, didn’t hesitate to reach out to us for anything. Loved the food 10/10 amazing meat and quick service.❤️

April 2025に訪問

Kind of meat is very good. Friendly staff. Accomodating. As a visitor in a foreign country, I feel welcome. No communication barrier.

April 2025に訪問

It’s a really great beachside spot with exceptional meat. The Kobe was fantastic. The service was really hospitable.

April 2025に訪問

All restaurants in Japan like these offer great food, they pick great selections of meat and they taste amazing. While in Japan we have not had a bad experience and here was no different.

April 2024に訪問