フォンダ・デ・ラ・マドゥルガーダ

Completely crap Mexican food. Used to be special, now it’s a dirty, noisy dump that I would never set foot in again. The food is awful, the staff is absolutely untrained and the Managment does not care about the customer experience at all. They sell Tex-Mex fastfood and drown out the bad taste with ...loud mediocre mariachis. There are many great Mexican restaurants in Tokyo. This isn’t worth your time

July 2024に訪問

I booked in advance a course menu with nomihodai for 2 hours for 8 people. It was the worst restaurant since I am living in Japan for more than 7 years. The service was a disaster and the food not Mexican. They didn’t care about my booking, it took 20 minutes to get the first drink after ordering. E...ven if I complained they didn’t care about it. Not even apologized. The food is not Mexican. It tastes spicy Indian. For the nomihodai they on purpose slowdown the orders. It takes almost every time 10 minutes to get one drink. Even the atmosphere is not Mexican and the floors are dirty and the table too. For the food on the menu it looks a lot of different plate, in fact it is tricky. One starter and the main plate with small portions of different food. And no dessert. The quantity is small per person. Definitely a place to avoid.

December 2023に訪問

I used to love this place...but never again. I've been coming here for years and it has always been a fun event and great authentic meal recommended to me by local mexican expats. The food was always great, service sometimes slow and some cobwebs here and there. Maybe the ownership changed but the l...ast 2 visits were far from enjoyable. There were 4 of us and our drinks all arrived in various orders. My drink came over 60 minutes after ordering. Was told 55 minutes after ordering that they did not have my request that evening. (AFTER inquiring 5 times where my drink was). Food also came our in various stages with the 3rd in our groups dinner arriving 65 minutes after ordering (also 45 minutes AFTER ordering was informed they did not have fish that evening). My dish came out after 45 minutes. Drinks were also incorrect but by the time they came out we were ready for anything. We as a group did not get to "eat or drink together" though we were seated together...overall a 90 minute ordeal of frustration and incompetence. I would add that the other tables in the room were equally frustrated but unlikely to post on Tripadvisor so I felt the need. I believe the issue was poorly trained staff. Some barely spoke Japanese or English. Multiple servers handled our table without each realizing what the other had communicated with the table whether taking an order, delivering water (took 5 requests and ended up getting the pitcher and serving myself, following the lead of the table next to us). The service was chaotic and the communication between servers was a non-existant or mismanaged - kind of like the old game of telephone... On paying the check I also found that the drink that they never delivered and they did not have, was on the bill even though they told me they did not have it (basically never removed). Also added were other dishes that we never ordered. To make sure the server had read our order back to us correctly and yet we still received dishes we never ordered and were charged for them. They did correct the errors. I rarely ever write a negative review but in this case it had to be shared. For history sake I do hope they get it together but I will not take the chance.

January 2023に訪問

We new the place from the 90’ , the restaurant is always nice but the food can not be considered messican food! Whatever it is is Bad! Service is late and toilets are very dirty! What a disaster!!! Never again!!!

November 2022に訪問

The worst customer service experience I had in Japan. I don't recommend this restaurant at all. The food and place are not bad but the staff service is for sure, the worst. The salad, food, desserts took more than 40 minutes each and the only explanation the staff gave was that they were preparing t...he dish. In any time they apologized for the delay or seemed to be sorry. Be careful with the slip. At the bottom they added the text "Discretionary service" but they force you to pay it. Besides paying the 10% VAT you have to pay for an extra 10% for the service fee which is not discretionary as they mention but mandatory. I surely won't go to this restaurant again not recommend it to my friends and family.

May 2022に訪問