ざうお 新宿店

The restaurant is located in a big hotel Reception looks like a tatty mess and the whole place looks in need of of a lot of refurbishment The waitress was very nice and spoke English The food was very average but the bill was not Nearly 14,000 yen for two fried fish chips a beer and some vegetable ...tempura is a lot for Tokyo and why add a service charge I wouldn’t go so far a to say it was a rip off but very poor value for money

June 2024に訪問

Worst Restaurant Ever! They overcharge you and say it is your fault, then are not polite about their mistake. They explain the menu vaguely so you can easily get ripped off. The atmosphere is super loud with useless drumming every 5-6 minutes whenever people get fish. Employees are rude and unprofe...ssional, pretending not to understand English, then rip you off by explaining in awful English or vague Japanese! The food was awful, and they cooked the fish that was dropped on the floor. Good takes forever too. The food is not fresh, and the fries were cold. I bet this is the worst restaurant in all of Shinjuku! Do NOT trust YouTubers and other reviews that overly praise this place. AVOID IT FOR YOUR MONEY AND TIME!

May 2024に訪問

My Girlfriend is a seasoned travelled in Asia , she invited me go fishing ? I said to her Fishing at 6 pm ? what a joker , I find out later It is one of the novel themed restaurant inside the Washington hotel on low floor , their concert is " Fish You Own Dinner " spacious and the dinning... area is like a big boat surrounded by a moat , not a romantic spot for dinner but very noisy bussing with kids happy laughed , the place is packed , reservation must , the idea is you go fishing in the moat and try to catch your fish and the staff will cooked it for you and any style you like , I was lucky with no time , I caught a big fat Red Snapper , we choose the best way is Sashimi , so fresh just melt in my mouth , my girlfriend choose few dishes from the menu like the deep fried octopus , Assorted Tempura , also the Shrimp Chigin , lot of food excellent quality , in Japan there is two seafood must try is the Red Tuna and Octopus just out of these world , little pricy but it is novelty , very unique experienced, we both enjoyed it , so if you planning visit Shinjuku with the kids , for sure ,kid will love you for ever , Yoi tabemono to nomimono

January 2024に訪問

Visited with a group after having an amazing experience here in 2015. Unfortunately this time we were met with staff who were inattentive, and a cashier who literally stood there and ignored us for over a minute whilst we were at the counter and she was standing across from us and clearly saw us. It... was ridiculously expensive and the food was hands down the worst we ate in Japan. Whilst the fishing part is somewhat fun, the food was borderline inedible with chicken bordering on pink in addition to poorly prepared sashimi complete with bones. No problem paying the price if it was good, but this was terrible and even at half the price paid I’d be disappointed. Unless they change things dramatically I’d never return which is a real shame as in 2015 the service, food and experience for us was amazing.

January 2024に訪問

Poor service, disappointed experience. 1. Stood for more than 10 minutes, kept telling to wait. 2. A waitress came to us and asked if we had reservations. 3. Told us no table available as no bookings. 4. I reflected that we were told to wait by other waiter/waitress to wait and we wanted the fish...ing. 5. Then that young lady led us to a empty room with couples of tables available. 6. No one came to serve after we caught the fish. 7. No one cared about our food, I had to get my unattended dish which placed on a countertop outside the room. 8. Cooking food was poor. Conclusion: will not recommend my friends/family to this restaurant.

July 2023に訪問