WanShinjukuhigashiguchi

2024年06/30(日)12時ごろ来店 期間限定で開催してる？かき氷を楽しみに2人で来店しました。 お昼頃に来店して、店内は私たち含めおそらく2.3組みほどでかなり空いていました。 予定通り、いちごのかき氷と、ずんだのかき氷を注文して楽しみに待っていました。 注文から5分ほどで、いちごのかき氷が運ばれてきました。ただ、ずんだのかき氷は一緒にこなかったので、相方のがくるまで食べるのは待つことにしました。 しかし、ずんだのかき氷は20分たってもくることはなく、それどころか、自分たちよりも10分くらい遅く入店したお客さんの方にかき氷が運ばれていきました。 これは流石におかしいと思い、定員さん...に注文が入ってるか確認したところ、順番に提供してますのでお待ちくださいとのことでした。 なぜ、先に注文したのは自分たちなのに、あとに注文した方のかき氷の方が揃うのが早いのでしょうか？ ほんとに順番通りに提供した結果なのですか？ 実際にどうかはわからないですが、注文が何かしらの理由で抜けていたんじゃないかと思いました。 はっきりとそのように言っていただければこちらも仕方ないと思えたのですが、結果的に30分遅れて、かき氷が運ばれて、遅れた理由は言ってもらえませんでした。 また、レジの時に何か説明あるのかと思っていたら、新人の研修？を行ってみたいで、会計に3分ほど待たされ、説明も謝罪ももちろんありませんでした。 普段なら何も思わないのですが、料理が遅れてたことと、説明がなかったこともあり大変腹が立ちました。 2度とこの系列のお店には行かないです。 このコラボさせていただいてるかき氷屋さんがかわいそうです。 Visited the store around 12:00 on Sunday, June 30, 2024 Is this a limited-time event? Two of us came to enjoy shaved ice. We arrived around lunchtime, and the store was pretty empty, with only about two or three other groups, including us. As planned, we ordered strawberry shaved ice and zunda shaved ice, and waited with anticipation. About five minutes after ordering, the strawberry shaved ice was brought to us. However, the zunda shaved ice did not arrive at the same time, so we decided to wait to eat it until our partner's came. However, the zunda shaved ice did not arrive even after 20 minutes, and instead, the shaved ice was brought to a customer who had entered the store about 10 minutes later than us. We thought this was strange, so we asked the staff if they had any orders, and they said that they were serving them in order, so please wait. Why did the shaved ice of the person who ordered after us arrive faster than us, even though we were the ones who ordered first? Is it really the result of serving them in order? I don't know if that's actually the case, but I thought that the order might have been missed for some reason. If they had been clear about this, I would have thought it could be helped, but in the end the shaved ice was brought 30 minutes late, and they didn't tell me why it was late. Also, I thought there might be some kind of explanation when I was paying, but it seemed like they were doing training for new employees, so I was made to wait about 3 minutes to pay, and of course there was no explanation or apology. Normally I wouldn't think anything of it, but the fact that the food was delayed and there was no explanation made me very angry. I will never go to any of the stores in this chain again. I feel sorry for the shaved ice shop that is collaborating with us.

Visited June 2024

Great food, great service, great price! This is a truly unique experience that you can get only in Japan! Would highly recommend for visitors and locales.

Visited April 2024

Last night's visit to the izakaya was nothing short of spectacular, thanks to its brilliant cocktail offerings and a menu that left us more than impressed. The cocktail menu was a highlight, featuring an array of creative concoctions that were both refreshing and innovative. One particularly memora...ble drink was a yuzu-infused whiskey sour, which provided a zesty twist on a classic, balancing the sharp citrus with the smooth depth of whiskey. The food was equally remarkable, especially the cutlet stuffed with oozing, creamy cheese which was perfectly breaded and fried to a golden crisp. Each bite was a perfect harmony of crunchy texture and rich flavors, complemented wonderfully by a side of grated daikon that added a fresh, clean contrast. The service was attentive without being intrusive, with staff members who were enthusiastic about their recommendations and genuinely seemed to enjoy their role in enhancing our dining experience. In conclusion, this izakaya is a must-visit for anyone with a penchant for finely crafted cocktails and superbly executed dishes. It’s an ideal spot for a casual yet sophisticated outing, where the drinks are as much a draw as the delicious food.

Visited April 2024

Been here a couple of times with a group of friends, great quality and attentive staff! Lovely ambiance and a pretty good option for large groups

Visited April 2024

They were so kind and gave us some miso soup as service! The fried chicken is so good as well as the tsukune. Is a great place to go with friends for a night out!

Visited April 2024