Cascade Cafe

My recent visit to ANA InterCon. turned out to be a memorable experience, thanks entirely to Mr. Shakti Rana. He greeted us personally and first escorted us to the Atrium Lounge, where we were served some excellent drinks. The ambiance was relaxing, and our interaction with Mr. Rana made it even be...tter. He’s not only warm and courteous but also incredibly knowledgeable about Japan, the hotel, and the overall F&B offerings. The conversation with him felt effortless and gave a great start to the evening. After our time at the lounge, Mr. Rana guided us to the Cascade Café for dinner. While I felt the overall food quality could definitely be improved and several dishes did not quite meet the standard expected from a property of this level, Mr. Rana made sure the experience didn’t fall flat. He personally took care of us, arranged some of the chef’s specialty dishes, and ensured we were comfortable and satisfied throughout. His proactive approach, attention to detail, and genuine care helped elevate what could have been an average dining experience. Even where the food needed improvement, the service and hospitality made all the difference. It’s rare to come across someone so committed to guest satisfaction. All credit goes to Mr. Rana for turning the visit into a positive and memorable experience. His professionalism, warmth, and dedication truly reflect what hospitality should be. We will be back for more hunger and a great conversation. Till then Sayonara... Keep up the Great Work.. People like you keep the place up and running.. You are a true asset to the organization.

Visited October 2025

Loved this spot for breakfast buffet. Salmon, teriyaki meatballs, bacon, fruits, all very good. Friendly staff as well

Visited October 2025

We stayed at the Intercontinental Tokyo for a week, and every single morning we were greeted and looked after by Matteus at Cascade Café. He is without doubt one of the kindest, warmest, and most helpful people we met in Japan. From the very first day, he made us feel completely welcome and at home.... Nothing was ever too much trouble — whether it was helping us with breakfast, offering thoughtful recommendations, or just making sure our day started on the best possible note. He consistently went above and beyond, and his genuine care and professionalism really stood out. Breakfast itself was excellent, but it was Matteus’ hospitality that made it truly memorable. We looked forward to seeing him every morning, and he became an important part of our experience in Tokyo. Thank you, Matteus, for making our mornings so special — you are a credit to the Intercontinental and to the Cascade Café.

Visited August 2025

Cascade Cafe August 15, 2020 Dinner Experience Our friend works for ANA InterContinental and invited us to celebrate my birthday and our two other friend’s birthday at the hotel. Our friend checked with his managers beforehand if he needs any requirement for a staff discount and is told he doesn’t ...need anything. We have a reservation for dinner and when we arrived at our seats we were asked for a discount slip. My friend who works there explained to the receptionist that he only has his staff ID and asked if we can still have a discount without the slip. Before we order the dinner buffet for twelve we made sure the discount is applicable so the receptionist confirmed her assistant manager that we can still receive a discount even without the slip. By the end of our meal, the staff gave us the bill and said we DO NOT have a discount because we don’t have a discount slip. We explained that we asked them before we order anything and their assistant manager approved it. They made us wait for 30 minutes to confirmed everything and the assistant manager said they have rules. We understand that they have rules but we are pointing out why they didn’t inform us in the first place when we double checked before ordering. The assistant manager went back and forth at our table for another 30 minutes telling us that their receptionist DID NOT say we can receive a discount and he was clearly saying we are NOT telling the truth. He was insisting for another 30 minutes that it was our mistake. At this point we were so disappointed, felt deceive and discriminated for being foreigners. We told the assistant manager we will call the police and he said okay and even asked how long will it take, and when the police finally arrived he called his Duty Manager and told him that he didn’t know we called the police. He made us look liars AGAIN. This is unacceptable! We expected great service from a 5 star hotel but they only made us wait for two hours total and made us the liar! OUR BIRTHDAY PLATE DID NOT ARRIVE! Our birthday celebration WAS RUINED! We will definitely make negative noise about your service especially about your assistant manager! Please have caution before thinking about dining at Cascade Cafe.

Tried the dinner buffet here the first time and was the last too. The seafood menu included fish cake, fried fly oyster, saute tuna's cheek with garlic, anglur fish and cuttle fish bouillabaisse, grilled scallop in miso sauce, clam chowder, fish head soup, smoke salmon, crab... Be frank, the food pr...ovided was not terrible but very average standard. Most of them were just warm or even cold. Nothing outstanding nor exceeded expectations. Only tap water, hot water and tea were free flow and included in the charge. Other beverages were at additional costs. If interested, please consider making a reservation online. There was a decent discount offer.

Visited November 2019