Lumen

Extremely disappointing experience. I attempted to visit this restaurant twice during my stay in Tokyo because it was close to my hotel. On both occasions, I was refused entry despite clearly seeing multiple empty tables inside. No reasonable explanation was provided, leaving me feeling unwelcome an...d singled out. As an international visitor, the experience was humiliating and frustrating. When a restaurant has available seating but repeatedly turns away customers without clear communication, it raises serious concerns about how guests are treated. Tokyo is full of restaurants that are warm, welcoming, and respectful to visitors. Unfortunately, this was not one of them. I will never return and cannot recommend it to others

Visited June 2026

I've been to Japan a number of times and found the people to be the most polite anywhere. They are very helpful, including strangers on the street if you speak Japanese. The one exception was this restaurant. It had nothing to do with whether or not I could speak or read Japanese. It had nothing to ...do with them being full. Even if it had been, it would have been unwarranted, especially since their entire signage on the awning is in English. I'd recommend that you steer clear of this place, whether you are Japanese or not. Nobody should encourage such rude and uncouth behavior.

Visited July 2024

Told two nights in a row there are no tables even though there was only one table occupied, can’t believe I am turned away because I am not Japanese! The same waiter both nights was incredibly rude. I never thought I would experience this in 2019 in Japan!

Visited February 2019

We didn’t actually eat at Lumen as we were turned away from the door as they were “full” despite there being 3 or 4 empty tables. I don’t think they take reservations so no idea what was going on but the rudeness was unacceptable and a shock given how polite Japan is.

Visited August 2018

After eating tons of sushi, yakitori, sobas and okomiyakis, we looked for a more european flavours. And this is when Lumen appears. We used this restaurant as Headquarter to explore Kabukicho and Golden Gai, because its proximity. Delicious italian food at the very heart of Tokyo. We tasted homemad...e pasta, some apetizers, and a couple of pizzas, all of them delicious. Do not forget to order tiramisú!. Maybe it is a little pricey (2 dishes, tiramisu, wine, coffe, 6000 JPY/person) , specially if you order liquor at the end, probably because the ingredients are imported from Italy. but for us, it was very reasonable, The waiter is english speaking, and very kind (Japanese signature)

Visited April 2015