かつや浅草店

If you like poor service this is the place to eat. Food was okay but nothing to be impressed about. Three of us walked in. Took what seemed like 10 minutes to even be acknowledged. Placed out order and 2 came out while I had to wait another 10 minutes to get mine. Meanwhile they were pushing ou...t other tickets similar to mine. This has to be my biggest frustration dinning out in Japan, table orders randomly appear. You sit and watch family eat, then yours magically appears 15 minutes after everyone is served. I also was not impressed with staff. No gloves worn by food preper and she fingered every piece of chicken with bare hands. I thought that was very unsanitary and hope no one gets sick. Service was so bad a couple that walked in sat in disbelief for 15 minutes before getting up and walking out. Bottom line, food was okay, but there have to be better places to eat nearby.

June 2026に訪問

This is honestly one of the worst Katsuya branches I’ve ever been to. The katsu was terrible the batter was so thick and heavy it felt like I was eating a block of greasy dough instead of meat. Completely disappointing. The ambience was awful. The place felt dirty, the toilet was disgusting, and th...ere were insects flying around. It was honestly shocking for a restaurant in a major tourist area like Asakusa. Service was a complete mess. The staff clearly couldn’t handle basic communication and didn’t understand simple Japanese, which made ordering frustrating. The register was chaotic, and instead of assisting customers, the staff were talking among themselves the whole time. It felt unprofessional and disrespectful. Overall, this branch is a disaster. Terrible food, terrible cleanliness, terrible service. I will never return and I strongly recommend avoiding this place.

December 2025に訪問

The restaurant is rather ugly. Credit card payment was accepted, and service was fast. All in all, food was acceptable. The receipt, however, included an extra dish we had not ordered. The amount paid seemed strangely higher to us than expected, even regardless of the taxes. After pointing this out..., a lady at the counter smiled, apologized and we received a refund of the amount not due. Unfortunately, the doubt remains that this was an attempt to scam us as tourists. We will not return to this restaurant, and likely to the entire chain. It is advisable to check the bill thoroughly, possibly with the help of a translator (the receipt was entirely in Japanese).

November 2024に訪問

Always go where you see local people enjoying freshly prepared food! Fancy this place is not, but the food is really good and the team behind the counter were amazingly friendly. Good honest food at really reasonable prices. Despite phrasebook Japanese & being solo, the warm welcome meant I felt ...really comfortable. Arigato zai mashita!

March 2024に訪問

Fancied a quick and easy dinner - something simple and warming; and this hit the spot! Staff don’t speak English, but there is a picture menu for you to point and order. I had katsu curry and the curry was absolutely delicious - rich, buttery and spicy. My bf had the mixed katsu set with shrimp.... Portions are generous and service quick.

October 2019に訪問